All TalkTalk, but where is the refund of my £70?

I was short of money and TalkTalk was unable to take my May direct debit of £70.87. I paid it two days later. TalkTalk then collected my £56.28 for June – plus a further £70.87. While trying to trace this money, I have been put on hold for 30 minutes before being cut off and, when I got through, was told to send in my bank statement. I did, but they asked for more personal bank details. They have still not found my money. HE-A, London With a bit more diligent searching, TalkTalk accepted that it had charged you twice. Rather than send you the overpayment, it credited £70.87 to your account. I asked TalkTalk to compensate you but it said that, while it does offer compensation, it would not because you were happy with the resolution. That is untrue because TalkTalk had not even asked if you were satisfied. You could have asked your bank – the direct debit guarantee entitles you to an immediate refund when a company makes a mistake. You can email Margaret Dibben at [email protected] or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. The newspaper accepts no legal responsibility for advice.