Santander bank's takeover blocked access to my online account

As an Alliance & Leicester customer I recently received a welcome letter from Santander telling me it is now in control of my account. Some welcome. Since I received this message I have not been able to access my account via the internet. MD, Exeter Several readers have complained about being blocked from their online accounts since Santander moved A&L customers to its own computer system. The bank has now restored your access, sent a goodwill payment of £70 and will pay the £30 charges you incurred while you could not get into your account. You can email Margaret Dibben at [email protected] or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. The newspaper accepts no legal responsibility for advice.